????????????????

????????????????
????1??5W3H
????2??8D/5C????
????3??QC ????????
????4??QC ????????
????5??ISO/TS16949 ?????????
????6??10S/?峣??
????7??7M1E
????8??SPC??????????/???????????
????9??IE ??????
????10??ISO???????
???????????????????
????1??5W3H????
????What??Where??When??Who??Why??How??How much??How feel
????(1) Why?????----???????????????????????и????????? ?????????????????????
????(2) What??????----???￡????????????????????????????????????????
????(3) Where???δ?----??δ???????к????????????????????????????
????(4) When?????----????????????????? ??????飿?????
????(5) Who??????----?????? ????????е?????У??????????????????μ?????????????
????(6) How?????----?????????????Ч?????????????????????????????????У???
????(7) How much???μ?----?????Σ?????????Ч???????????????? ?????????????????Σ????ò?????Σ?
????????????????????????δ??????????????????????????????????????????   ????????????/????????????????λ?á??????ж??????????????
?????????????????how do you feel?????????????????5W3H
????2??8D/5C????
??????1??8D???棺
????D0?????
????D1??????????С??
????D2??????????
????D3?????Χ???ж?
????D4?????????
????D5????????
????D6????/???PCA
????D7??????????
????D8?????????
??????2??5C???棺5C??????DELL??????????????????????????C???????????????д????????Χ?′?????????????????????顣?????8D???????Щ???????????????
?????????д????????5C???棬???????“5C”???
????C1??Correct?????????????????????????????????????
????C2??Clear?????????????????????????????????????
????C3??Concise????????????????????????????????κζ?????????
????C4??Complete?????????????????????????????????????????????
????C5??Consistent????￡?????????μ?????д????????檔
????3??QC ????????
??????1???????????????????????????????????????????????Characteristic Diagram?????????????(?????????)
??????2?????Stratification????????????? (????????????????)
??????3????????????????Pareto Diagram?????????? (???“?????????”)
??????4???????????????? ??Check List?????????? (?????????????????)
??????5??????Scatter Diagram??????????? (??????????)
??????6??????<???????????>Histogram??????????? (??????????????????)
??????7????????????????Control__ chart???????????? (?????????)
????4??QC ????????
??????1?????????????????????
??????2??KJ?????????????????????
??????3??????????????????
??????4???????????
??????5?????????????????
??????6??PDPC??(Process Decision program__ chart ?????????????)??????1?????????
??????7??????????????????????????????????й??·?????
????5??ISO/TS16949 ?????????
??????1??FMEA??????Ч???????????????Potential failure mode and effects Analysis????
??????2??MSA????????????????
??????3??SPC??????????????Statistical Process Control????
??????4??APQP????????????????????????(Advanced Product Quality Planning (APQP) and Control Plan)??
??????5??PPAP(?????????????)(Production Part Approval Process)???????????????APQP
????6??10S/?峣??
??????1????5S????????10S
????1S??????(SEIRI)
????2S??????(SEITON)
????3S?????(SEIS0)
????4S?????(SEIKETSI)
????5S??????(SHITSIJKE)
????6S?????(SAFETY)
????7S?????(SAVING)/???(speed)
????8S??????(SERVlCE)
????9S??????(SATISFICATl0N)
????10S?????